Performance and Maturity Models: A theoretical approach of relationships between performance measurement systems and maturity

The paper aims to discuss the development and application of maturity models in the planning and management of logistics processes. Stemming from a bibliographic research effort on the subject, this article approaches the evolution of performance measurement systems in a theoretical and exploratory manner, embarking from a traditional vision and changing into a more innovatory perspective, reporting the origins of maturity models and presenting its main empirical contributions. The concepts of Business Process Reengineering and PMS are explored, as well as the SCOR metrics, which are of utmost importance for the early development of maturity models applied to supply chains.